Support

We usually reply within two business days.

My GPA does not match my report card

Almost always a settings mismatch. Open Settings in the app and check, in this order:

• Percent to letter. Does an A start at 90, 94, or 93 at your school?
• Plus and minus grades. If your school only issues whole letters, turn this off.
• Weighted bonus by level. Honors is +0.5 and AP is +1.0 by default, but districts vary.
• Maximum weighted value. Most schools cap a single course at 5.0.
• Credits. A year-long class is usually 1.0 credit; a semester class 0.5. A class with the wrong credit value pulls the average in the wrong proportion.

Your school’s course catalog or your syllabus is the authority. If you are unsure, ask your counselor.

Why is a category worth so little?

That is the point of the app. If homework is 10% of the grade, a perfect homework score can only move the course grade by a fraction of a point, while a test worth 40% moves it four times as much. Open a course and look at the weight bar under each category.

How do I cancel a subscription?

Subscriptions are managed by Apple, not by us. On your iPhone: Settings → tap your name → Subscriptions → GPA Planner → Cancel Subscription. Cancel at least 24 hours before the renewal date. You keep access until the end of the period you already paid for.

I paid but the app is asking me to pay again

Tap Restore at the top of the purchase screen. Make sure you are signed in with the same Apple Account you used to buy. If it still does not unlock, email us.

I got a new phone. Do my grades come with me?

Your data lives on the device and is included in an encrypted iPhone backup. Restoring your new phone from that backup brings your courses with it. There is no cloud account, so a fresh install on a new phone with no backup starts empty. Your purchase always follows your Apple Account — use Restore.

A friend sent me a list and nothing happened

Tapping the link only works if GPA Planner is installed. Otherwise, copy the long code at the bottom of their message and use Schools → Share & compare → Paste from clipboard. Pasting the whole message works too.

Is my information private?

Yes. The app has no accounts and no server, and nothing you enter leaves your device unless you personally share a dream school list. Sharing your GPA is optional and off by default. See our Privacy Policy.

My school is not in the list

Schools → + → Custom lets you add any school with your own target GPA.

How do I delete everything?

Settings → Erase all data, or delete the app. Both remove your data from the device permanently.